Shipping Policy

1. Dispatch & Production Timeframes

  • Dispatch Days: All orders are dispatched on Tuesdays and Thursdays each week.

  • Production Time: Most custom items require a production lead time of 2–5 business days before they are ready for dispatch.

  • Specifics: Production time may vary based on the order quantity and complexity (e.g., large ACP signs or detailed birth prints). Please check specific product descriptions for adjusted timeframes.

  • Urgent Orders: If you require a fast turnaround for an event or deadline, please contact us directly via the website contact form to discuss priority options.

2. Delivery Providers & Local Pickup

  • Standard Shipping: We primarily use Australia Post for domestic and international deliveries.

  • Courier Arrangements: You may arrange your own delivery provider or courier. To do this, select "Local Pick Up" at checkout and contact us to coordinate a "receiver-pays" collection.

3. Lost or Delayed Packages

Customers are responsible for monitoring their own packages using the tracking number provided at the time of dispatch.

  • Reporting a Missing Package: A package is officially considered missing after:

    • Domestic: 5 business days past the expected delivery date.

    • International: 20 business days from the posting date.

  • Missing Package Process:

    1. Monitor tracking via the Australia Post website.

    2. If the timeframe above has passed, email Stick It To Ya with your Order Number, Tracking Number, and a screenshot of the tracking status.

    3. At your request, we can submit a compensation claim with Australia Post (limited to $100 value plus postage where applicable). Claim processing typically takes 5–10 business days.

4. Damaged Packages

  • Insurance Coverage: All packages are automatically insured up to $100 AUD (covering both product value and postage). Claims are subject to Australia Post terms and conditions.

  • Initial Report: You must report damaged items via email within 10 business days of delivery. Your email must include:

    • Clear photos of the damaged packaging and the products.

    • Your Order Number and a description of the damage.

    • Your preferred resolution (Replacement or Refund).

  • Assessment: We will review your report within 2 business days.

    • If the fault lies with Stick It To Ya, we will offer an immediate replacement or refund.

    • If the damage occurred during transit, we will initiate an Australia Post investigation.

5. Australia Post Investigation Process

If an investigation is required:

  1. Mandatory Step: You must take the damaged packaging and the contents to an Australia Post retail outlet (not a Licensed Post Office) for a formal damage assessment.

  2. The package will remain with Australia Post during their 5–10 business day investigation.

  3. Resolution: No refunds or reprints for transit damage will be processed until Australia Post has completed their investigation. Once approved, credits or replacements will be processed within 7 business days.

6. Return Process

If Stick It To Ya requests the return of damaged goods:

  • Items must be clearly marked as "Damage Return".

  • Return Postage: We will cover return postage costs. You must provide a return tracking number and your bank details (BSB/Account Number) for reimbursement.

  • Processing: Refunds or replacements will be finalized within 3 business days of us receiving your return tracking information.